Last modified date: 19/07/21

Information about cookies

We are committed to ensuring that the collection and processing of your data, carried out from the site www.clara-sanitaires.com, comply with the general data protection regulations (RGPD) and the Data Protection Act. This Policy informs you about how Clara Sanitaires, its subcontractors and any partners process your personal data. This Policy is particularly applicable to customers and users of Clara Sanitaires offers and services. It may be supplemented by specific information brought to the attention of the user, concerning a particular offer or service.

Managing cookies

We are committed to ensuring that the collection and processing of your data, carried out from the clara-sanitaires.com site, comply with the general data protection regulations (RGPD) and the Data Protection Act. This Policy informs you about how Clara Sanitaires, its subcontractors and any partners process your personal data. This Policy is particularly applicable to customers and users of Clara Sanitaires offers and services. It may be supplemented by specific information brought to the attention of the user, concerning a particular offer or service.

Form and Teleservice

Each form or Teleservice limits the collection of personal data to what is strictly necessary (data minimization) and indicates in particular:

what are the objectives of collecting this data (purposes);

whether these data are mandatory or optional for the management of your request;

who will have access to it (only Clara Sanitaires in principle, unless specified in the form when transmission to a third party is necessary to manage your request);

your personal data protection rights and how to exercise them with the CNIL.

The personal data collected as part of the services offered on https://www.clara-sanitaires.com/ are processed according to secure protocols and allow Clara Sanitaires to manage the requests received in its computer applications.

WHAT ARE YOUR RIGHTS ?

Each individual has the right to access, rectify and delete data concerning him. He can request the portability of the latter. He also has the right to object to the processing carried out or to request that it be limited.

Also, it can issue directives on the conservation, deletion or communication of your personal data after your death.

Rule specific to telephone canvassing: any consumer can register for free on an opposition list called "Bloctel" in order to no longer be canvassed by telephone by a professional with whom he has no current contractual relationship. Consumers can register on the site www.bloctel.gouv.fr or by mail to: Société Opposetel, Service Bloctel, 6, rue Nicolas Siret - 10 000 Troyes

HOW TO EXERCISE YOUR RIGHTS ?

You can exercise your rights and contact the Personal Data Protection Officer at any time at the addresses below.For any information or exercise of your rights on the processing of personal data managed by Clara Sanitaires, you can contact his delegate at the data protection (DPO): by email "contact@clara-sanitaires.com": or by signed letter accompanied by a copy of an identity document to the following address: Clara Sanitary For the attention of the Data Protection Officer (DPO) Place du 11 novembre 56501 Locmine If you do not have an adequate return, you have the possibility to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), the supervisory authority in charge of compliance with obligations regarding personal data. staff in France.

Purposes of processing your personal data

Clara Sanitaires only processes personal data for specific, explicit and legitimate purposes. Clara Sanitaires does not process this data in a manner incompatible with these purposes. To this end, the purposes pursued by Clara Sanitaires are as follows:

Processing of contact form data

• The collection, transmission and recording of data to get in touch with the company

  Quote management

  Sending a response email

Customer knowledge and site audience statistics

Clara Sanitaires may use data to better understand its customers or for statistical purposes to analyze the activity of our site and improve the services we offer. We carry out audience measurements, for example we measure the number of page views, the number of visits to the site, as well as the activity of visitors to the site and their frequency of return.

WHAT DATA IS PROCESSED?

Clara Sanitaires only processes data or a category of data if it is strictly necessary for the purpose pursued. You can find information on these purposes above.

Clara Sanitaires processes the following categories of data:

Identity data: First name, last name, date of birth, username, age, company profile

Contact details: Email, postal address, telephone number

Connection data: Customer connection logs, order history

Content data: Transactional emails, invoices

Location data

QUELS SONT LES DESTINATAIRES DE VOS DONNÉES ?

Les données collectées sont destinées aux services internes du site et à ses sous-traitants

Les données traitées peuvent enfin, être transmises aux autorités compétentes, à leur demande, dans le cadre de procédures judiciaires, dans le cadre de recherches judiciaires et de sollicitations d'information des autorités ou afin de se conformer à d'autres obligations légales.

COMMENT VOS DONNÉES SONT-ELLES SÉCURISÉES ?

Clara Sanitaires s’assure que vos données sont traitées en toute sécurité et confidentialité, y compris lorsque certaines opérations sont réalisées par des sous-traitants. A cet effet les mesures techniques et organisationnelles appropriées pour éviter la perte, la mauvaise utilisation, l’altération et la suppression des données personnelles vous concernant sont mises en place. Ces mesures sont adaptées selon le niveau de sensibilité des données traitées et selon le niveau de risque que présente le traitement ou sa mise en œuvre.

DONNÉES PERSONNELLES DES MINEURS

L’internaute doit obligatoirement renseigner, au moment de la création de son compte, s’il est agé de plus de 16 ans. Dans le cas contraire, il ne pourra commander sur le site en ligne de Clara Sanitaires.

Durée de conservation des données

La durée d'utilité administrative (DUA) est la durée pendant laquelle les documents, données ou informations archivés doivent être conservés et gardés en état d'être consultés et utilisés, soit par ceux qui les ont produits, soit par des services d'archives.

Vous trouverez ci-dessous les durées d'utilité administrative (DUA) applicables aux principales procédures gérées par Clara Sanitaires. La DUA couvre la durée de conservation en base active et en archives internes

MODIFICATION DE LA POLITIQUE DE PROTECTION DES DONNÉES

La présente Politique de protection des données personnelles peut être amenée à évoluer.